Enterprise Support for Healthcare
Our Support Service
Fast.Reliable.Responsive.Always with you.
From issue to resolution
How Support Works
- 01User encounters an issue → taps "Report Issue"
- 02Type / record audio / take a photo / record video
- 03AI transcribes audio → Text + Suggest Severity
- 04User taps Submit
- 05System creates Ticket + SLA Timer Start
- 06Auto Assign PRIDE → Tier 1 Super User / Tier 2 Head IT
- 07Notify and escalate to Quantum Support Team
- 08Support responds + resolves
- 09Resolve → Close → Feedback
Real-time Ticket & Tracking Response
Standard SLA
Normal Support
Monday – Sunday, 08:00 – 16:00 Hrs
Critical Support
24 hours / day, 7 days / week (24/7)
Prioritized response
Severity Levels
| Severity | Name | Example | Response | Resolution |
|---|---|---|---|---|
| Sev 1 | Critical | System down | 15 นาที | 2 ชม. |
| Sev 2 | Urgent | Billing error | 1 ชม. | 4 ชม. |
| Sev 3 | High | Lab delay | 4 ชม. | 8 ชม. |
| Sev 4 | Normal | UI bug | 12 ชม. | 24–48 ชม. |
| Sev 5 | Low | Report error | 24 ชม. | As scheduled |
Sev 1 · For all critical or high-severity issues and defects, Head IT must report to the Quantum Support department by phone.
Need help? We're with you.
Report an issue or talk to the Quantum Support Team — real-time tracking, every step of the way.
◆ Smart Systems.◆ Better Care.◆ Stronger Future.